IMG are industry leaders in the field of industrial maintenance products. We supply the highest quality products to businesses all over the UK and beyond. Our focus is on the highest standards of product quality, innovation and customer service.
Originally established as a specialist building company, the company expanded its knowledge and personnel in both the engineering and cleaning industries and in 1988 the Industrial Maintenance Group (IMG) was formed.
IMG is a family owned company, founded by Roger Gundry, and is currently run by the second generation of the Gundry family. Roger’s two daughters, Louise Davies and Beatrice Gundry, spearhead all divisions of the business.
Since IMG’s inception, it recognised that the problems for the builder, maintenance person, engineer and cleaner were ever changing and it rapidly became its mission to ensure that IMG provided the solutions they needed in an increasingly demanding and time-sensitive world. IMG strives to not only provide solutions to the problems faced by industrial workers, but also to ensure that they can be solved efficiently and effectively.
IMG’s head office and warehouse is based in Tamworth, Staffordshire in the UK, with three telesales offices based in Liverpool, Nantwich and Birmingham.
With dedicated Sales and Warehouse teams, as well as an in-house Chemist, IMG’s focus is on the highest standards of product quality, innovation and customer service, supplying the highest quality products to businesses all over the UK and beyond.
Since October 2013, the Industrial Maintenance Group (IMG) has proudly held BS EN ISO 9001 certification from NQA, demonstrating our commitment to a Quality Management System (QMS) that ensures our products consistently meet customer needs. A decade later, we are excited to have adopted an Integrated Management System (IMS), which not only underscores our dedication to quality but also highlights our commitment to improving our environmental impact. This milestone follows our successful achievement of BS EN ISO 14001 certification. Our primary goals now encompass the following:
IMG’s in-house Quality Leader conducts monthly internal audits to ensure adherence to all processes and to review the efficiency of our Integrated Management System. Additionally, the Quality Leader collaborates closely with suppliers to guarantee that the products produced are of the highest possible quality.
Over the years IMG has grown an experienced sales team who understand their customers, whether they are the small contractor or a national provider of a service.
The sales team consider their relationship with the people they deal with to be of utmost importance – every customer has a dedicated sales team consultant to help them. IMG is proud to say that new products and ideas are developed through the demands of its customers and their close relationship with its sales team.
An annual Customer Satisfaction Survey is conducted by the Quality Leader and examines the trends and improvements that could be made to the QMS and to customer service. The Management team also review this and action any improvements that have been suggested.
IMG sells a wide range of products to customers including well-known brands such as Svitzer, Liverpool John Lennon Airport, Champneys Spas, Warburtons and Swizzels Matlow.
A principal focus of the Company during the last 12 months has been helping its customers to be Covid-safe and introducing products that aid in combating the Coronavirus pandemic. The Company’s in-house Chemist has worked closely with suppliers to introduce new and unique sanitising products, whilst also developing a unique fragranced alcohol-based hand sanitiser.
We are leaders in the field of industrial maintenance products for customers throughout the UK and beyond.
Please note: Calls are recorded for training purposes
We are proud to be ISO 9001 & ISO 14001 Certified.
Unit M, Riverside Industrial Estate,
Fazeley,
Tamworth
B78 3RW
Company Registration Number: 02305188
VAT: GB521715472
