IMG are industry leaders in the field of industrial maintenance products. We supply the highest quality products to businesses all over the UK and beyond. Our focus is on the highest standards of product quality, innovation and customer service.
Originally established as a specialist building company, the company expanded its knowledge and personnel in both the engineering and cleaning industries and in 1988 the Industrial Maintenance Group (IMG) was formed.
IMG is a family owned company, founded by Roger Gundry, and is currently run by the second generation of the Gundry family. Roger’s two daughters, Louise Davies and Beatrice Gundry, spearhead all divisions of the business.
IMG’s head office and warehouse is based in Tamworth, Staffordshire in the UK, with three telesales offices based in Liverpool, Nantwich and Birmingham.
With dedicated Sales and Warehouse teams, as well as an in-house Chemist, IMG’s focus is on the highest standards of product quality, innovation and customer service, supplying the highest quality products to businesses all over the UK and beyond.
The Industrial Maintenance Group has been BS EN ISO 9001 certified by NQA since October 2013, adopting a Quality Management System (QMS) to ensure that the products supplied consistently satisfy customer needs. IMG are quality driven and strive to offer the best products on the market, whilst also being committed to continually improving internal processes to ensure customer satisfaction.
IMG has an in-house Quality Leader who conducts monthly internal audits to ensure that all processes are followed and to review the efficiency of the quality management system. The Quality Leader also works closely with suppliers to ensure that the products produced are of the highest possible quality.
Over the years IMG has grown an experienced sales team who understand their customers, whether they are the small contractor or a national provider of a service.
The sales team consider their relationship with the people they deal with to be of utmost importance – every customer has a dedicated sales team consultant to help them. IMG is proud to say that new products and ideas are developed through the demands of its customers and their close relationship with its sales team.
An annual Customer Satisfaction Survey is conducted by the Quality Leader and examines the trends and improvements that could be made to the QMS and to customer service. The Management team also review this and action any improvements that have been suggested.
IMG sells a wide range of products to customers including well-known brands such as Svitzer, Liverpool John Lennon Airport, Champneys Spas, Warburtons and Swizzels Matlow.
A principal focus of the Company during the last 12 months has been helping its customers to be Covid-safe and introducing products that aid in combating the Coronavirus pandemic. The Company’s in-house Chemist has worked closely with suppliers to introduce new and unique sanitising products, whilst also developing a unique fragranced alcohol-based hand sanitiser.